耐心的指导
我们承诺会照顾你.
我们的目标是提供最优质的护理. 为此,我们征求像您这样的患者的反馈. You may be contacted by phone, email or text and asked to complete a confidential survey. 请花时间完成调查. Your feedback will help us know what we’re doing well and where we can improve.
隐私惯例 病人的权利 & 责任 关心你的护理
关于你入住的一些小事实.
对护理人员的支持
We encourage patients to pick a key person to support them during their hospital stay. 你是否是主要的支持人员, 或者只是许多关心和支持你所爱的人中的一个, you can play an important role in making sure your loved one gets the safest and best care both here and beyond the hospital.
病人及家属护理
我们参与以病人和家庭为中心的护理. We believe that family plays an important role in ensuring the health and well-being of patients of all ages. 我们的目标是在医疗保健从业者之间建立伙伴关系, patients and families that will lead to the best outcomes and enhance the delivery of safe, 质量, 非常高效。, 有效的, 及时护理.
离开前要知道的事情
Caregivers can help ensure the best outcome for their loved one after a hospital stay by getting the answers to these three questions:
- 医疗护理(家庭或机构)的下一步是什么, 随访与初级保健医生或物理治疗, 等.)? Help your loved one arrange the details to make this happen—financial plan, 运输, 调度, 等.
- 我所爱的人需要服用什么新药和旧药? 帮助你所爱的人了解细节——时机, 剂量指示, 副作用, 处方续杯, 等.
- What health warning signs do I need to watch for and what do I do if they happen? Help your loved one by writing these symptoms down as well as the name and contact number to call.
If you feel like you need a break or help, reach out to friends and family. 并参考这里列出的资源: 全国看护联盟 | 家庭照顾者联盟 | 照顾者行动网络
关于您入住的事实
床边值班报告
我们希望您在入住期间感到舒适和周到, so at each nursing shift change—about every 12 hours—your nurse will introduce your new nurse to you. The team will talk about your progress, medicine and tests scheduled for the day. 问问题. 你参与得越多,你的护理就越好,越安全.
床边的技术
During your stay, you may see your doctors and nurses using computers or tablets. These tools help them care for you by providing around-the-clock monitoring, a variety of resources and quick communication with the rest of your healthcare team. 如果你有任何问题,问你的医生或护士.
Cafeteria
地点:地下室
小时:
早餐:6:30 a.m. 到早上9点.m. M-F
午餐:11:00 a.m. 至下午1:30.m. 每天
欢迎所有访客在Cafeteria用餐.
打电话给护士
您的房间通过对讲系统与护理站相连. To call for your nurse, press the NURSE call button located at your bedside. If you have any questions on how to use the call button, ask a staff member to show you.
Cellphones & Video
During your stay, you may see members of your care team using mobile phones. 在STRHS, 我们的员工被允许使用Cellphones进行与工作有关的活动, 比如与医生或其他护理团队成员沟通. 员工不得使用Cellphones从事与工作无关的活动. There are many work related benefits of cellphones and other communication devices, 包括获取医疗参考资料, 临床工具和患者信息.
关心你的护理
Please speak with your nurse or nursing supervisor if you have any questions or concerns about your care. If your issue still is not resolved, then contact the hospital patient advocate. 您也有权向以下任一机构提出投诉:
田纳西州公共卫生部
Ralph Alvarado,医学博士,FACP专员
詹姆斯·罗伯逊公园路710号
纳什维尔,田纳西州37243
tn.health@tn.政府
质量和病人安全办公室
联合委员会
文艺复兴大道一号.
伊利诺伊州奥克布鲁克街,60181
网站: www.jointcommission.org,然后点击“报告患者安全事件”
Sometimes a healthcare choice can involve an ethical concern—such as a wish to refuse life-saving treatment or a disagreement over advance directives. Our medical ethics committee can help you and those who are here to support you make difficult decisions. 如需帮助,请联系:道德与合规官- Lenore Blackwell.
电器
For your safety, we reserve the right to inspect any electrical appliances brought into the hospital.
消防安全
我们不时进行消防演习. 如果你听到警报,就呆在原地. 在真正的紧急情况下,医院工作人员会告诉你该怎么做.
花
鲜花由个别花店送到病房. 请注意,重症监护室不允许送花.
礼品商店
地点:一楼前厅
营业时间:
我的. 到星期五.: 8:00 a.m. 到下午4点.m.
接受现金.
听力受损
我们为聋人或听障人士提供服务. 如果你需要这些服务,请联系你的护士.
每小时四舍五入
A nurse will visit you every hour during the day and every two hours at night to check on your comfort, 帮助你改变床上的姿势, 协助去洗手间, 确保你够得着Cellphones, 叫光, 个人物品也很容易.
口译员及笔译服务
为病人提供翻译服务. 请联系您的护士寻求帮助.
邮件
邮件 and email sent to our website are delivered to patients 我的day through Friday by hospital volunteers. 鲜花可以由个人花店,工作人员或志愿者提供. 危重监护区不允许有鲜花.
出院后收到的邮件将转发到患者家中. Outgoing mail may be taken to the nurses station or given to your attending nurse. 在礼品店可以买到邮票.
药物
Please do not bring any prescription or over-the-counter medicines to the hospital. 你在医院里吃的所有药都要开处方, 是医院工作人员给你的. 告诉你的医生你经常服用的药物. 如果你还需要,医院的工作人员会给你的.
停车
停车 is available in the front or back of hospital for all patients and visitors.
田园保健/教堂
礼拜堂一直为祈祷和冥想开放. 它位于一楼,在登记区附近.
个人物品及贵重物品
个人护理用品,如隐形眼镜, 眼镜, hearing aids and dentures can be stored in your bedside stand when not in use. Please do not put them on your bed or food tray to help avoid them being lost or damaged. 把贵重物品如珠宝或现金留在家里, 或者把它们交给一个值得信赖的亲戚或朋友看管. STRHS不负责更换个人物品.
公共厕所
For everyone’s health and safety, we ask visitors not to use patient restrooms. 公共厕所遍布整个医院. 让医院工作人员指引你到最近的医院.
快速反应小组
You can call a critical-care response team to respond if your condition worsens and you do not get the immediate care you need. 请拨44要求这项特殊服务. 看到p. 2或询问工作人员了解更多信息.
吸烟
鉴于烟草使用对健康的严重危害, 我们已经选择成为一个100%无烟的校园. 在STRHS物业内,禁止吸烟或使用烟草制品, 停车场, 相关建筑物及车辆. 病人 and visitors are asked not to smoke during their hospital visit.
如果你吸烟或使用烟草
While you are in the hospital, please do not suffer from nicotine withdrawal. You can receive nicotine replacement therapy (NRT) or other appropriate support during your hospital visit. 请向你的护士询问更多的情况.
电话
所有病房都有电话. 要在医院内拨打电话,请参见p. 3.
TV
每个病房都有一台电视机. Please be considerate of others by keeping the volume down and turning off your TV at bedtime. 电视由床头枕头扬声器或侧轨控制. 听力受损人士可使用封闭式字幕. 如果你在使用电视方面有任何问题,可以询问工作人员.
来访的时间
探访时间可能会有变动. 在你住院期间,请向你的护士询问正式工作时间.
促进愈合和安全,限制感染, some units may limit the number of visitors you can receive at one time.
- 加护病房随时允许有1名支持人员. 第二名支持人员可能从早上8点开始来访.m. 至下午6时.m. 注意: 病人有权选择接受家属探访, 朋友或其他个人在他们逗留期间的任何时间.
- 生产中心: We understand the significance of having loved ones by your side during this special time. 我们加强了保安措施, each patient will be allowed one dedicated support person and up to two additional visitors (not including patient’s other children, 如适用).
All visitors must be at least 12 years of age (excluding patient’s children).
- 高级的优势:
星期一至星期五 3:00 p.m. 至下午5时.m.
星期六至星期日
10:00 a.m. 到中午
3:00 p.m. - 5:00 p.m.
访问在一夜之间
Overnight visitation with a patient must be coordinated with the charge nurse and/or nurse manager and is only permitted under certain circumstances. 如果过夜访问已被批准, 护士会给你一张来访者卡, who will provide you with instructions for obtaining a visitor pass from the security guard. Please wear this badge and remain in the waiting room or the patient’s room at all times during your overnight visit. 我们保留取消过夜特权的权利.